Refund & Exchange Policy

Refund and Exchange Policy for Retail Items

At The Capital Salon & Suites, we are committed to ensuring your satisfaction with every purchase. Please review our refund and exchange policy below:

Eligibility for Exchange or Refund

• Condition of Items
  • Items must be returned in their original, unused condition, with all packaging intact and seals unbroken (if applicable).
• Proof of purchase (receipt) is required for all returns and exchanges.
• Time Frame
  • Items must be returned within 14 days of purchase to qualify for an exchange or refund.

Exchange Policy

• Eligible items can be exchanged for the same product or a product of equal value within the 14-day return window.
• If the desired replacement item is unavailable, you may receive a store credit to be used at a later time.

Refund Policy

• Refunds will be issued as store credit only unless the item is defective or damaged upon receipt.
• Cash or credit card refunds are not provided except in the case of defective or damaged products.

Non-Refundable Items

• For hygienic and safety reasons, the following items are not eligible for return or exchange:
  • Opened or used products
  • Brushes, combs, or tools
  • Clearance or final sale items

Defective or Damaged Items

• If an item is defective or damaged, please notify us within 48 hours of purchase or delivery. We will replace the product or issue a full refund in the original form of payment.

If you have any questions or need assistance with a return, feel free to contact our team. Your satisfaction is our priority, and we are here to help!